The most simple and efficient way to communicate
Luminjo will allow you to simplify exchanges with customers and to be more efficient. A clear conversation history allows you to follow the progress of customer questions and the internal comments will allow your team to communicate with each other about a conversation. Automated responses allow you to respond quickly and efficiently to your clients.
Follow-up of the evolution of the problems of your customers and history of the actions of the conversations. The status of conversations will allow you to follow their evolution.
Save time by using automated responses to answer your customers' recurring questions. Write the answers you need and use often to communicate easier.
Your agents can leave internal comments on a conversation in order to communicate with each other. These comments will obviously not be visible to customers.
Sort and assign your messages
Your conversations can be sorted into folders to facilitate management. Each conversation can also be assigned to any luminjo agent to better respond to conversations.
Add users who will be agents of your luminjo with ease. Manage their settings and assign them to specific folders for efficient conversations.