Automated response
Gain time with Automated response
Provide support to users of your services or products often involves answering the same question over and over again. Most of the problems your users are experiencing or the issues they are facing have already been encountered before. Rather than having to enter the same text each time, luminjo allows you to create automated response.
Thus, you can save automated response and propose them to other agents. You can then edit this response before sending it to your client
Automated response do not reduce the quality of the customer support, they improve it!
Advantages of automated response:
- Agents to respond faster: reactivity is important when exchanging with a customer.
- Standardization of answers: all your agents give the same consistent answers to your customers, there is no risk of misunderstanding for your customers.
- Give better answers: tested on several customers and thus, can be refined over time to better respond to your customer's questions.
All agents have the power to add an automated reply. After clicking on an automated reply, an agent can edit the response in the text box.
Take the example of a customer who contacts you via a luminjo form to know your services and rates. An automated reply offering an appointment could then be very useful to you on a daily basis.
Add automated responses
The automated responses are extremely useful when answering a question quickly. Indeed, the answers of the type "I take care of" or "make appointments quickly" are used so often that it is helpful to add a response. much used to meet a request. Do not waste time typing your answer on a keyboard, quickly select an automated response.
How to add a new automated response?
Go to the settings
Go to the settings tab and click on "automated response". Click "create an automated response" to add a new one. If you want to change an automated response, do so by clicking on the pencil right next to an automated response.
At any moment add and delete automated responses at your convenience.
Automated responses
Save time by using automated responses to answer your customers' recurring questions. Write the answers you need and use often to communicate easier.
Internal comments
Your agents can leave internal comments on a conversation in order to communicate with each other. These comments will obviously not be visible to customers.
Sort and assign your messages
Your conversations can be sorted into folders to facilitate management. Each conversation can also be assigned to any luminjo agent to better respond to conversations.