Terms and Conditions of sale

The registration and use of luminjo customer support software requires the full acceptance of the following conditions.

Preamble

These general terms and conditions of sale (hereinafter the "General Conditions of Sale") describe the terms and conditions under which Agence Awelty (see legal information) provides paid services on its SAAS customer service tool luminjo. This contract is subject to French law.

Legal notices

Luminjo.com is published by Agence Awelty.

SARL Agence Awelty
19 rue Lamartine
80000 Amiens
Represented by Mr. Arnaud JIBAUT

The company markets 5 paid services on luminjo.

Unless otherwise specified, prices are expressed in euros and all taxes included. The amount is payable in advance upon validation of the Purchase Order.

Terms :

  • The term « luminjo account» referes to the luminjo account dedicated to the User account
  • The term « Agent » refers to a member associated with a luminjo account with a login and whose rights can be defined in the settings.
  • The term « Conversations » refers to the clients of the User from their luminjo account.
  • The term « statistics » refers to the calculated information collected on the luminjo account. It allows to know, among other figures, the number and the average time of answers per agent.
  • The term "API" refers to the possibility of establishing a link between the User's site and its luminjo space

Description of the offers:

  1. Discover Jo

Number of agents: 2
Number of conversations: 30
Access to the statistics

The renewal of this service is automatic but not compulsory.
In case of non-renewal of the service, the luminjo account will revert to the free version. The agents created beyond the free version will not be deleted but they will no longer be abe to use luminjo nor access the account. The number of conersations allotted will return to the limited number of the free version. Conversations on the luminjo account will not be deleted.

  1. Captain Jo

Number of agents: 3
Number of conversations: 300
Access to the statistics
Access the API

The renewal of this service is automatic but not compulsory.
In the case of non-renewal of the service, the luminjo account will revert to the free version. The agents created beyond the free version will not be deleted but they will no longer be abe to use luminjo nor access the account. The number of conversations allotted will return to the limited number of the free version. Conversations on the luminjo account will not be deleted.

  1. Wonder Jo

Number of agents : 6
Number of conversations : 1000
Access to the statistics
Access the API

The renewal of this service is automatic but not compulsory.
In case of non-renewal of the service, the luminjo account will revert to the free version. The agents created beyond the free version will not be deleted but they will no longer be abe to use luminjo nor access the account. The number of conersations allotted will return to the limited number of the free version. Conversations on the luminjo account will not be deleted.

  1. Super Jo

Number of agents : 15
Number of conversations: 5000
Access to the statistics
Access the API

The renewal of this service is automatic but not compulsory.
In case of non-renewal of the service, the luminjo account will revert to the free version. The agents created beyond the free version will not be deleted but they will no longer be abe to use luminjo nor access the account. The number of conersations allotted will return to the limited number of the free version. Conversations on the luminjo account will not be deleted.

  1. Customized offer

This service makes it possible to request features beyond the limits of the above offers or customize special functions for a company.
Agence Awelty reserves the right to refuse requesst.

Terms of payment

  1. Payment period

 Payment must be made before activation of the service. Under no circumstances can the service be activated before payment is received.

  1. Payment methods

Agence Awelty accepts:

  • Payment by credit card. The payment is secured by Paybox. The accepted cards are VISA, MASTERCARD et CB.
  • Payment by French bank cheques
  • Wire transfer- National or International. The fees for the transaction will be charged to the purchaser.
  1. Taxes

Prices are inclusive of sales price. Whatever the tax (0%, 8.5% or 20%) the selling prices remain fixed:

  • Discover Jo = 1 €/mois
  • Captain Jo = 15 €/mois
  • Wonder Jo = 30 €/mois
  • Super Jo = 90€/mois

In France

 

Application of VAT 20% for customers subject to VAT and not subject to VAT.

Member State of the EU (excluding France)

For customers subject to VAT and established in another Member State of the European Union (excluding France), invoicing will be made at the sales prices shown above with VAT 0%. For this, it is imperative to communicate us your VAT identification number.

For customers not subject to VAT and established in another Member State of the European Union (excluding France), the VAT of the consumer country will apply. Ex: purchase of service from Belgium VAT application 21%.

Overseas department

 

For the customers of the DOM (Guadeloupe, Martinique and Réunion) a VAT of 8.5% will apply. VAT is not applicable in French Guiana.

Elsewhere

 

For customers outside the EU and outside DOM invoicing will be made at the sales price with VAT 0%. (Mention on the invoice: operation outside the European Community article 44 of the VAT Directive).  

Rights and commitments of the parties

1. From Agence Awelty

Agence Awelty is committed to the availability of the site and the buyer's information. Agence Awelty undertakes not to assign, rent or resell the personal data of registered users on luminjo.com. The data of the registered users on luminjo.com remain strictly confidential.

2. The purchaser

The purchaser must abide by the general conditions of use of the service.
In the event of non-compliance, the purchaser's account may be deleted without the buyer having access to any refund. Nevertheless, Agence Awelty undertakes to warn the user in case of non-respect of the GCU and to delete his account only in case of force majeure or after the final decision of justice.

In accordance with Articles L. 121-20 et seq. Of the Consumer Code, the Customer has a right of withdrawal without cause, within fourteen (14) days of receipt of the goods or conclusion of the contract For services, with the exception of:

- services fully executed before the end of the withdrawal period, the execution of which began after the express prior agreement of the consumer and expressly renounces his right of withdrawal in accordance with Article L121-21-8, 1 ° (ie for luminjo all the paid versions proposed without exception).

The Client who has ordered and proceeds to payment (the payment constituting the sale and immediate installation of the service) acknowledges and accepts the immediate execution of the service from receipt of payment by our services and therefore expressly waives its right to exercise the right to retract.

Special case for payments by bank transfer or check: in the event of cancellation of an order before payment is received by our services and before activation of the services if there is a request for reimbursement by the Customer the amounts reimbursed will be deducted from any bank charges.