Internal comments
Sort and assign your messages
Your conversations can be sorted into folders to facilitate management. Each conversation can also be assigned to any luminjo agent to better respond to conversations.
Automated responses
Save time by using automated responses to answer your customers' recurring questions. Write the answers you need and use often to communicate easier.
Internal comments
Your agents can leave internal comments on a conversation in order to communicate with each other. These comments will obviously not be visible to customers.